doi:

DOI: 10.3724/SP.J.1041.2017.00814

Acta Psychologica Sinica (心理学报) 2017/49:6 PP.814-828

The role of emotions in crisis news framing and corporate crisis response


Abstract:
Organizational crisis is a low-probability, high-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution. Crisis communication is aim to collect, process, and disseminate of information required to address a crisis situation. This research intended to investigate whether different versions of crisis news report could induce different emotions, then how different emotional frames would affect individuals' information processing and judgment differently and how these different emotional reactions influenced their preference of subsequent corporate responses strategies.

Key words:crisis communication,emotional reactions,crisis news frames,the type of corporate response,emotional appeals

ReleaseDate:2017-08-10 07:39:30



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