DOI: 10.3724/SP.J.1042.2014.00512

Advances in Psychological Science (心理科学进展) 2014/22:3 PP.512-521

Relationship Remedy: Types, Underlying Mechanisms and Models

Relationship remedy occurs when a transgression causes the positive state to disappear and the negative state to arise, then actives by one party, both parties, or the third party return the relationship to a positive state. Previous researches focus on two types of relationship remedy, namely, interactional and individual-organizational remedy. Interactional remedy includes four stages, namely, challenge, offering, acceptance, and thanks. Different remedy strategies should follow the different relationship violation types and culture backgrounds. The underlying mechanisms of individual-organizational remedy are trustworthiness demonstration and distrust regulation. Adhere to the Principle of Congruence, the underlying mechanisms should be systematically and dynamically. Based on the embedded perspective, future studies should refine instrumental variables, make analysis of multi-factors with synergistic and integrated across-level methods, and promote the local empirical researches.

Key words:relationship remedy,types,principles,underlying mechanisms,models

ReleaseDate:2016-12-13 15:28:21

程延园, 杨柳. (2012). 组织公平补救问题研究现状及展望. 中国人力资源开发, (2), 11-15.

韩平, 宁吉. (2013). 基于两种信任违背类型的信任修复策略研究. 管理学报, 10(3), 390-395.

姚琦, 乐国安, 赖凯声, 张涔, 薛婷. (2012). 信任修复: 研究现状及挑战. 心理科学进展, 20(6), 902-909.

Andiappan, M., & Trevio, L. K. (2011). Beyond righting the wrong: Supervisor-subordinate reconciliation after an injustice. Human Relations, 64(3), 359-386.

Blader, S. L., & Tyler, T. R. (2009). Testing and extending the group engagement model: Linkages between social identity, procedural justice, economic outcomes, and extra-role behavior. Journal of Applied Psychology, 94 (2), 445-464.

Bolton, L., Keh, H. T., & Alba, J. W. (2010). How do price fairness perceptions differ across culture? Journal of Marketing Research, 47(3), 564-576.

Bottom, W. P., Gibson, K., Daniels, S. E., & Murnighan, J. K. (2002). When talk is not cheap: Substantive penance and expressions of intent in rebuilding cooperation. Organization Science, 13(5), 497-513.

Chiaburu, D. S., & Marinova, S. V. (2012). What determines employees' role perceptions? An instrumentality-based explanation. Public Personnel Management, 41(1), 45-46.

De Cremer, D., & Schouten, B. C. (2008). When apologies for injustice matter: The role of respect. European Psychologist, 13(4), 239-247.

De Jong, B. A., & Elfring, T. (2010). How does trust affect the performance of ongoing teams? The mediating role of reflexivity, monitoring and effort. Academy of Management Journal, 53(3), 535-549.

Desmet, P. T. M., De Cremer, D., & van Dijk, E. (2011a). In money we trust? The use of financial compensations to repair trust in the aftermath of distributive harm. Organizational Behavior and Human Decision Processes, 114(2), 75-86.

Desmet, P. T. M., De Cremer, D., & van Dijk, E. (2011b). On the psychology of financial compensations to restore fairness transgressions: When intentions determine value. Journal of Business Ethics, 95(1), 105-115.

Desmet, P. T. M., De Cremer, D., & van Dijk, E. (2011c). Trust recovery following voluntary or forced financial compensations in the trust game: The role of trait forgiveness. Personality and Individual Differences, 51(3), 267-273.

Dirks, K. T., Kim, P. H., Ferrin, D. L, & Cooper, C. D. (2011).Understanding the effect of substantive responses on trust following a transgression. Organizational Behavior and Human Decision Processes, 114(2), 87-103.

Eaton, J., &Sanders, C. B. (2012). A little help from our friends: Informal third parties and interpersonal conflict. Personal Relationships, 19(4), 623-643.

Fehr, R., & Gelfand, M. G. (2010). When apologies work: How matching apology components to victims' self-construals facilitates forgiveness. Organizational Behavior and Human Decision Processes, 113(1), 37-50.

Ferrin, D. L., Kim, P. H., Cooper, C. D., & Dirks, K. T. (2007). Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for repairing integrity and competence-based trust violations. Journal of Applied Psychology, 92 (4), 893-908.

Gillespie, N., & Dietz, G. (2009) Trust repair after an organization-level failure. Academy of Management Review, 34 (1), 127-145.

Goffman, E. (1971, 95-122). Relations in public. New York: Basic Books.

Haselhuhn, M. P., Schweitzer, M. E., & Wood, A. M. (2010).How implicit beliefs influence trust recovery. Psychological Science, 21(5), 645-648.

Hess. (2004). ‘Spatial' relationships? Towards a re-conceptualization of embeddedness. Progress in Human Geography, 28 (2), 165-186.

Kam, T. T. (2009, July). Implicit theories and the trust repair process. Presented at the 22nd Annual International Association of Conflict Management Conference, Kyoto, Japan.

Kim, P. H., Dirks, K. T., & Cooper, C. D. (2009). The repair of trust: A dynamic bilateral perspective and multi-level conceptualization. Academy of Management Review, 34 (3), 401-422.

Kim, P. H., Dirks, K. T., Cooper, C. D., & Ferrin, D. L. (2006). When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence-vs. integrity-based trust violation. Organizational Behavior and Human Decision Processes, 99(1), 49-65.

Kurt, T. D, Roy, J. L., & Akbar, Z. (2009). Repairing relationship within and between organizations: Building a conceptual foundation. Academy of Management Review, 34(1), 68-84.

Kuwabara, K., & Vogt, S. (2011, July). When trust backfires trust and trust repair after early versus late defections. Paper Presented at the 24th Annual International Association of Conflict Management Conference, Istanbul, Turkey.

Lount, R. B., Jr. (2010). The impact of positive mood on trust in interpersonal and intergroup interactions. Journal of Personality and Social Psychology, 98(3), 420-433.

Lount, R. B., Jr., Zhong, C. B., Sivanathan, N., & Murnighan, J. K. (2008). Getting off on the wrong foot: The timing of a breach and the restoration of trust. Personality and Social Psychology Bulletin, 34(12), 1601-1612.

Marler, J. H. (2012) Strategic human resource management in context: A historical and global perspective. Academy of Management Perspective, 26(2), 6-11.

Mclean, J., & Lewis, R. D. (2010). Communicating across cultures. Manager: British Journal of Administrative Management, summer (71), 30-31.

Probst, G., & Raisch, S. (2005). Organizational crisis: The logic of failure. Academy of Management Executive, 19(1), 90-104.

Ren, H., & Gray, B. (2009).Repairing relationship conflict: How violation types and cultural influence the effectiveness of restoration rituals. Academy of Management Review, 34(1), 105-126.

Rhee, M., & Valdez, M. E. (2009). Contextual factors surrounding reputation damage with potential implications for reputation repair. Academy of Management Review, 34(1), 146-168.

Sarwar, C. I. (2013). Future of Ethically Effective Leadership. Journal of Business Ethics, 113(1), 81-89.

Sitkin, S. B., & Roth, N. L. (1993). Explaining the limited effectiveness of legalistic ‘remedies' for trust/distrust. Organization Science, 4(3), 367-392.

Tomlinson, E. C., Dineen, B. R., & Lewicki, R. J. (2004). The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise. Journal of Management, 30(2), 165-187.

Tomlinson, E. C., & Mayer, R. C. (2009). The role of causal attribution dimensions in trust repair. Academy of Management Review, 34(1), 85-104.