Advances in Psychological Science (心理科学进展) 2017/25:3 PP.500-510
Exploration of moderators has been one of the major theoretical focus of emotional labor literature in recent years. Our review on the empirical studies indicated that a great variety of variables in three aspects-individual difference, job context and culture-had significant moderating effects on the effects of emotional labor. By taking a contingent perspective on emotional labor, we found that:(I) the display rules at organizational, industrial and cultural levels could exert different yet related influence on individual emotion expression in workplace; (II) the potential detrimental effect of surface acting could be possibly buffered, eradicated or even turned into positive one by means of either individual internal mechanism or organizational management intervention; (III) deep acting had a positive effect consistently across individuals and contexts; (IV) cultural context functioned as an important boundary condition for emotional labor process. It was revealed that both emotional labor requirements and regulation behaviors could possibly bring benefits to employees.
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