doi:

DOI: 10.3724/SP.J.1042.2017.01387

Advances in Psychological Science (心理科学进展) 2017/25:8 PP.1387-1400

Workplace ostracism:A review on mechanisms and localization development


Abstract:
Workplace ostracism, a negative behavior, has detrimental consequences for employees and organizations in the form of employees' psychological states, work attitudes, work behaviors and organizational performance. Workplace ostracism has attracted attention from scholars and managers in recent years. By systematically reviewing the literature of its concept, structural features, measurements, and comparing with other types of workplace behavior and empirical researches, this study summarizes related researches home and abroad, and discusses the contingent effect of Chinese culture. Future studies should focus on enriching the definition and dimensions of workplace ostracism, expanding its research level and exploring the mechanism from the perspective of Chinese organizational context.

Key words:ostracism,workplace ostracism,Chinese culture,mechanism

ReleaseDate:2017-08-31 10:17:35



蔡宁伟. (2013). 职场排斥问题研究. 管理学刊, 26(6), 43-46, 57.

陈文平, 段锦云, 田晓明. (2013). 员工为什么不建言:基于中国文化视角的解析. 心理科学进展, 21, 905-913.

程苏, 刘璐, 郑涌. (2011). 社会排斥的研究范式与理论模型. 心理科学进展, 19, 905-915.

杜建政, 夏冰丽. (2008). 心理学视野中的社会排斥. 心理科学进展, 16, 981-986.

方志斌, 林志扬. (2011). 职场排斥与员工进谏行为:组织认同的作用. 现代管理科学, (11), 94-96.

付美云, 马华维, 乐国安. (2014). 职场欺负的旁观者:角色、行为与影响机制. 心理科学进展, 22, 987-994.

蒋奖, 鲁峥嵘, 张雯. (2011). 工作场所排斥问卷的编制及信效度检验. 中国临床心理学杂志, 19, 720-724.

蒋奖, 张雯, 王卓, 鲁峥嵘, 许燕. (2011). 工作场所排斥与员工心理健康、工作满意度的关系:性别的调节作用. 心理科学, 34, 686-691.

乐嘉昂, 彭正龙, 高源. (2012). 基于扎根理论的职场排斥行为结构分类的探索性研究. 上海管理科学, 34(4), 47-52.

李锐. (2010). 职场排斥对员工职外绩效的影响:组织认同和工作投入的中介效应. 管理科学, 23(3), 23-31.

李永强, 黄姚. (2014). 个性特征与社会网络特征的关系及其本土化发展. 心理科学进展, 22, 1801-1813.

李元勋, 李瑞. (2012). 职场排斥对国有企业员工工作绩效的影响——基于组织自尊的缓冲效应. 当代经济科学, 34(5), 112-117, 128.

李智超, 罗家德. (2011). 透过社会网观点看本土管理理论. 管理学报, 8, 1737-1747.

李智超, 罗家德. (2012). 中国人的社会行为与关系网络特质——一个社会网的观点. 社会科学战线, (1), 159-164.

刘军, 宋继文, 吴隆增. (2008). 政治与关系视角的员工职业发展影响因素探讨. 心理学报, 40, 201-209.

刘军, 章凯, 仲理峰. (2009). 工作团队差序氛围的形成与影响:基于追踪数据的实证分析. 管理世界, (8), 92-101.

刘小禹, 刘军, 许浚, 吴蓉蓉. (2015). 职场排斥对员工主动性行为的影响机制——基于自我验证理论的视角. 心理学报, 47, 826-836.

罗家德. (2012). 关系与圈子——中国人工作场域中的圈子现象. 管理学报, 9, 165-171, 178.

皮垚卉. (2012). 中国文化环境下职场排斥对员工工作绩效的影响研究(硕士学位论文). 江西财经大学, 南昌.

王荣, 张雯, 蒋奖. (2013). 工作场所排斥后的应对. 中国临床心理学杂志, 21, 277-280.

王紫薇, 涂平. (2014). 社会排斥情境下自我关注变化的性别差异. 心理学报, 46, 1782-1792.

吴隆增, 刘军, 许浚. (2010). 职场排斥与员工组织公民行为:组织认同与集体主义倾向的作用. 南开管理评论, 13(3), 36-44.

吴维库, 王未, 刘军, 吴隆增. (2012). 辱虐管理、心理安全感知与员工建言. 管理学报, 9, 57-63.

闫艳玲, 周二华, 刘婷. (2014). 职场排斥与反生产行为:状态自控和心理资本的作用. 科研管理, 35(3), 82-90.

闫燕燕. (2012). 职场排斥的前因后果:与大五人格、关联绩效的关系研究(硕士学位论文). 华中师范大学, 武汉.

尹奎, 刘永仁. (2013). 职场排斥与员工离职倾向:组织认同与职业生涯韧性的作用. 软科学, 27, 121-124, 127.

岳文忠, 吴隆增, 杨自伟, 翟海燕. (2015). 职场负面八卦的前因与后果:基于八卦目标的视角. 心理科学进展, 23, 702-710.

翟学伟. (2011). 中国人的脸面观-形式主义的心理动因与社会表征. 北京:北京大学出版社.

朱月龙, 段锦云, 凌斌. (2009). 辱虐管理的概念界定与影响因素及结果探讨. 外国经济与管理, 31(12), 25-32.

Anderson, J. W. (2009). Organizational shunning:The disciplinary functions of "non-sense". Atlantic Journal of Communication, 17, 36-50.

Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.

Balliet, D., & Ferris, D. L. (2013). Ostracism and prosocial behavior:A social dilemma perspective. Organizational Behavior and Human Decision Processes, 120, 298-308.

Bernstein, M. J., Sacco, D. F., Brown, C. M., Young, S. G., & Claypool, H. M. (2010). A preference for genuine smiles following social exclusion. Journal of Experimental Social Psychology, 46, 196-199.

Blackhart, G. C., Nelson, B. C., Knowles, M. L., & Baumeister, R. F. (2009). Rejection elicits emotional reactions but neither causes immediate distress nor lowers self-esteem:A meta-analytic review of 192 studies on social exclusion. Personality and Social Psychology Review, 13, 269-309.

Branch, S., Ramsay, S., & Barker, M. (2012). Workplace bullying, mobbing and general harassment:A review. International Journal of Management Reviews, 15, 280-299.

Cacioppo, J. T., Cacioppo, S., Capitanio, J. P., & Cole, W. W. (2015). The neuroendocrinology of social isolation. Annual Review of Psychology, 66, 733-767.

Chandra, G., & Robinson, S. L. (2009, August). They're talking about me again:The impact of being the target of gossip on emotional distress and withdrawal. Paper presented at the 2009 Academy of Management Conference, Chicago, Illinois, USA.

Cuadrado, E., Tabernero, C., & Steinel, W. (2015). Motivational determinants of prosocial behavior:What do included, hopeful excluded, and hopeless excluded individuals need to behave prosocially? Motivation and Emotion, 39, 344-358.

DeWall, C. N., & Baumeister, R. F. (2006). Alone but feeling no pain:Effects of social exclusion on physical pain tolerance and pain threshold, affective forecasting, and interpersonal empathy. Journal of Personality and Social Psychology, 91, 1-15.

Dotan-Eliaz, O., Sommer, K. L., & Rubin, Y. S. (2009). Multilingual groups:Effects of linguistic ostracism on felt rejection and anger, coworker attraction, perceived team potency, and creative performance. Basic and Applied Social Psychology, 31, 363-375.

Ferris, D. L., Brown, D. J., Berry, J. W., & Lian, H. W. (2008). The development and validation of the workplace ostracism scale. Journal of Applied Psychology, 93, 1348-1366.

Ferris, D. L., Lian, H. W., Brown, D. J., Pang, F. X. J., & Keeping, L. M. (2010). Self-esteem and job performance:The moderating role of self-esteem contingencies. Personnel Psychology, 63, 561-593.

Gerber, J., & Wheeler, L. (2009). On being rejected:A meta-analysis of experimental research on rejection. Perspectives on Psychological Science, 4, 468-488.

Gkorezis, P., Panagiotou, M., & Theodorou, M. (2016). Workplace ostracism and employee silence in nursing:The mediating role of organizational identification. Journal of Advanced Nursing, 72, 2381-2388.

Hitlan, R. T., Cliffton, R. J., & Desoto, M. C. (2006). Perceived exclusion in the workplace:The moderating effects of gender on work-related attitudes and psychological health. North American Journal of Psychology, 8, 217-236.

Hitlan, R. T., Kelly, K. M., Schepman, S., Schneider, K. T., & Zárate, M. A. (2006). Language exclusion and the consequences of perceived ostracism in the workplace. Group Dynamics:Theory, Research, and Practice, 10, 56-70.

Hitlan, R. T., & Noel, J. (2009). The influence of workplace exclusion and personality on counterproductive work behaviours:An interactionist perspective. European Journal of Work and Organizational Psychology, 18, 477-502.

Jamieson, J. P., Harkins, S. G., & Williams, K. D. (2010). Need threat can motivate performance after ostracism. Personality and Social Psychology Bulletin, 36, 690-702.

Kerr, N. L., Seok, D. H., Poulsen, J. R., Harris, D. W., & Messé, L. A. (2008). Social ostracism and group motivation gain. European Journal of Social Psychology, 38, 736-746.

Kim, S. H., Vincent, L. C., & Goncalo, J. A. (2012). Outside advantage:Can social rejection fuel creative thought? Journal of Experimental Psychology:General, 142, 605-611.

Leung, A. S. M., Wu, L. Z., Chen, Y. Y., & Young, M. N. (2011). The impact of workplace ostracism in service organizations. International Journal of Hospitality Management, 30, 836-844.

Maner, J. K., DeWall, C. N., Baumeister, R. F., & Schaller, M. (2007). Does social exclusion motivate interpersonal reconnection? Resolving the "porcupine problem". Journal of Personality and Social Psychology, 92, 42-55.

Molden, D. C., Lucas, G. M., Gardner, W. L., Dean, K., & Knowles, M. L. (2009). Motivations for prevention or promotion following social exclusion:Being rejected versus being ignored. Journal of Personality and Social Psychology, 96, 415-431.

Narayanan, J., Tai, K., & Kinias, Z. (2013). Power motivates interpersonal connection following social exclusion. Organizational Behavior and Human Decision Processes, 122, 257-265.

Nezlek, J. B., Kowalski, R. M., Leary, M. R., Blevins, T., & Holgate, S. (1997). Personality moderators of reactions to interpersonal rejection:Depression and trait self-esteem. Personality and Social Psychology Bulletin, 23, 1235-1244.

Pfundmair, M., Graupmann, V., Frey, D., & Aydin, N. (2015). The different behavioral intentions of collectivists and individualists in response to social exclusion. Personality and Social Psychology Bulletin, 41, 363-378.

Pickett, C. L., Gardner, W. L., & Knowles, M. (2004). Getting a cue:The need to belong and enhanced sensitivity to social cues. Personality and Social Psychology Bulletin, 30, 1095-1107.

Richman, L. S., & Leary, M. R. (2009). Reactions to discrimination, stigmatization, ostracism, and other forms of interpersonal rejection:A multimotive model. Psychological Review, 116, 365-383.

Robinson, S. L., O'Reilly, J., & Wang, W. (2013). Invisible at work:An integrated model of workplace ostracism. Journal of Management, 39, 203-231.

Romero-Canyas, R., Downey, G., Reddy, K. S., Rodriguez, S., Cavanaugh, T. J., & Pelayo, R. (2010). Paying to belong:When does rejection trigger ingratiation? Journal of Personality and Social Psychology, 99, 802-823.

Scott, K. L., & Duffy, M. K. (2015). Antecedents of workplace ostracism:New directions in research and intervention. In P. L. Perrewé, J. R. B. Halbesleben, & C. C. Rosen (Eds.) Mistreatment in organizations:Research in occupational stress and well-being (Vol. 13, pp. 137-165). Bingley, UK:Emerald Group Publishing Limited.

Scott, K. L., Restubog, S. L. D., & Zagenczyk, T. J. (2012). A social exchange-based model of the antecedents of workplace exclusion. Journal of Applied Psychology, 98, 37-48.

Sliter, M., Sliter, K., & Jex, S. (2012). The employee as a punching bag:The effect of multiple sources of incivility on employee withdrawal behavior and sales performance. Journal of Organizational Behavior, 33, 121-139.

Snyder, L. A., Chen, P. Y., Grubb, P. L., Roberts, R. K., Sauter, S. L., & Swanson, N. G. (2005). Workplace aggression and violence against individuals and organizations:Causes, consequences, and interventions. In D. C. Ganster (Ed.), Exploring interpersonal dynamics:Research in occupational stress and well-being (Vol. 4, pp. 1-65). Bingley, US:Elsevier Science/JAI Press.

Sommer, K. L., Baumeister, R. F. (2002). Self-evaluation, persistence, and performance following implicit rejection:The role of trait self-esteem. Personality and Social Psychology Bulletin, 28, 926-938.

Sparrowe, R. T., Liden, R. C., Wayne, S. J., & Kraimer, M. L. (2001). Social networks and the performance of individuals and groups. Academy of Management Journal, 44, 316-325.

Thau, S., Aquino, K., & Poortvliet, P. M. (2007). Self-defeating behaviors in organizations:The relationship between thwarted belonging and interpersonal work behaviors. Journal of Applied Psychology, 92, 840-847.

Twenge, J. M., Baumeister, R. F., DeWall, C. N., D., Ciarocco, N. J., & Bartels, J. M. (2007). Social exclusion decreases prosocial behavior. Journal of Personality and Social Psychology, 92, 56-66.

Twenge, J. M., Baumeister, R. F., Tice, D. M., & Stucke, T. S. (2001). If you can't join them, beat them:Effects of social exclusion on aggressive behavior. Journal of Personality and Social Psychology, 81, 1058-1069.

Williams, K. D. (2001). Ostracism:The power of silence. New York:Guilford.

Williams, K. D. (2007). Ostracism. Annual Review of Psychology, 58, 425-452.

Williams, K. D. (2009). Ostracism:A temporal need-threat model. In M. Zanna (Ed.), Advances in experimental social psychology (pp. 279-314). New York, NY:Academic Press.

Williams, K. D., & Sommer, K. L. (1997). Social ostracism by coworkers:Does rejection lead to loafing or compensation?. Personality and Social Psychology Bulletin, 23, 693-706.

Wu, L., Wei, L., & Hui, C. (2011). Dispositional antecedents and consequences of workplace ostracism:An empirical examination. Frontiers of Business Research in China, 5, 23-44.

Wu, L. Z., Yim, F. H. K., Kwan, H. K., & Zhang, X. M. (2012). Coping with workplace ostracism:The roles of ingratiation and political skill in employee psychological distress. Journal of Management Studies, 49, 178-199.

Xia, L., Yuan, Y. C., & Gay, G. (2009). Exploring negative group dynamics:Adversarial network, personality, and performance in project groups. Management Communication Quarterly, 23, 32-62.

Zhao, H. D., Peng, Z. L., & Sheard, G. (2013). Workplace ostracism and hospitality employees' counterproductive work behaviors:The joint moderating effects of proactive personality and political skill. International Journal of Hospitality Management, 33, 219-227.